Refund Policy

At Broom & Olive, every piece is chosen with care — we're not a big-box retailer, and we don't operate like one. Because of this, we ask that all purchases be considered final and intentional.

 

Returns by Request OnlyIf you believe there's an issue with your order — damage in transit, a defect, or an item that doesn't match its listing — please contact us within 14 days of delivery at hello@broomandolive.com.

 

Include your order number and photos where applicable.Returns are not automatic and are granted at our discretion on a case-by-case basis. We're happy to make things right when something has genuinely gone wrong — we just ask that returns not be treated as a standard option for buyer's remorse.

 

If a Return Is Approved Item must be unused, in its original packaging, and in the same condition it was received.Approved returns must be shipped back within 7 days of approval.Refunds are issued to the original payment method once the item is received and inspected, typically within 5–10 business days.

 

Return shipping costs are the customer's responsibility unless the return is due to our error (damage, defect, or incorrect item shipped).

 

Non-Returnable ItemsCustom, made-to-order, final sale, and clearance items are not eligible for return under any circumstances.

 

Questions

 

Before You Buy We genuinely want you to love what you bring home. If you have any questions about size, finish, or fit before purchasing, reach out first — we'd rather help you choose right than process a return after.